Shipping Information
1. Worldwide Shipping: We are delighted to offer free worldwide shipping for our exquisite handmade Moroccan goods. Whether you’re located in North America, Europe, Asia, or anywhere else around the globe, we’ll deliver our unique products to your doorstep without any shipping charges.
2. Order Processing Time: Orders typically take 1-3 business days to process before they are shipped. Please note that certain handmade and custom items may require additional processing time, which will be clearly stated on the product page.
3. Estimated Delivery Times: Estimated delivery times vary depending on your location and the selected shipping method. While most international orders arrive within 10-20 business days, please be aware that some destinations may experience longer delivery times due to customs or other factors. Precise delivery estimates will be provided during checkout.
4. Tracking Your Order: Once your order is shipped, we will provide you with a tracking number and a link to monitor your package’s journey to your location.
5. Import Duties and Taxes: Please note that international orders may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the responsibility of the recipient.
6. Shipping Issues: Should you encounter any issues with your shipment, such as delays or lost packages, please reach out to our customer support team at info@assalacraft.com for assistance.
Return & Refund Policy
1. Satisfaction Guarantee: We want you to be completely satisfied with your handmade Moroccan goods. If, for any reason, you are not entirely pleased with your purchase, we accept returns under the following conditions:
- You must initiate the return process within 30 days of receiving your item.
- The item must be unused, in its original condition, and in its original packaging.
- Please note that custom-made or personalized items are generally not eligible for returns unless they arrive damaged or defective.
2. Return Process: To initiate a return, kindly contact our customer support team at info@assalacraft.com with your order details. We will provide you with instructions on how to proceed with the return.
3. Refunds: Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will be issued to your original payment method.
4. Return Shipping: Even though our shipping is free, customers are responsible for covering the cost of return shipping. Please note that shipping costs are non-refundable.
5. Damaged or Defective Items: If you receive a damaged or defective item, please get in touch with us immediately. We will work with you to arrange a replacement or issue a refund as needed.
For further assistance or to initiate a return, please don’t hesitate to contact our customer support team at info@assalacraft.com.